Important things to know about our Shipping Policies
Welcome to our online party store, serving customers all over the world, from Bandera, Texas. Here’s the information you need to know about our shipping policies:
Shipping Methods:We offer shipping with United States Postal Service. We have found it to be the most reliable shipping services to deliver your party supplies right to your door. We partner with trusted carriers to ensure reasonable prices, timely deliveries, and excellent tracking.
Shipping Destinations:We used to ship to countries all over the world. It was a great joy and honor to be chosen for international events. Unfortunately post Covid, we are unable to promise reliable and timely delivery outside of the United States due to extensive customs delays with importing our goods, and transit companies not providing quality service. For these reasons, sadly we have discontinued exporting our products.
Processing Time:Once your order is placed and payment is confirmed, we strive to process and prepare your custom party supplies in no more than 7 business days. Please allow 5-7 business days for order creation and production, excluding weekends and holidays.
Shipping Time:The actual shipping time depends on your location within the United States and the shipping method chosen during checkout. Typically, you can expect your package to arrive within 2-4 business days after it has been shipped. Please note that unforeseen circumstances or extreme weather conditions may cause delays.
Shipping Costs:We offer competitive shipping rates based on the weight and dimensions of your order, as well as the shipping method selected. The shipping costs will be calculated and displayed during the checkout process, allowing you to review and choose the option that best suits your needs.
Order Tracking:Once your package is shipped, we provide tracking information via email. You can easily track the progress of your shipment and know its estimated delivery date. Please note that tracking information may take 24 hours to become available after your package is shipped.
Shipping Errors:Your order will be addressed to the details you provided as your shipping address on your order. We provide package insurance through USPS' third party. If your package does not arrive, or there is an mis-delivery, Amy's Card & Party Shoppe is not held responsible for delivery errors by individual carriers. We will reprint and reship your order at 30% off, and you will be responsible for attempting to get a claim refund from USPS. Their service is the most reliable we have found, but it is far from perfect. We cannot provide a refund for any "lost, stolen, or wrong deliveries."
Shipping Updates and Notifications:We strive to keep you informed about your order every step of the way. We will send you order confirmation emails, shipping notifications, and any important updates regarding your shipment.
Customer Support:If you have any questions or concerns about your shipment, our dedicated customer support team is here to assist you. Feel free to reach out to us via email or phone, and we’ll be happy to provide you with the necessary assistance and information during business hours, Monday-Friday 9am to 5pm CST. You may send a text message and we are glad to assist you as much as possible outside of business hours.
Thank you for choosing Amy's Card & Party Shoppe, LLC for all your celebration needs in the USA. We look forward to providing you with a seamless and enjoyable shopping experience, ensuring your party preparations are stress-free and convenient. Let’s make your upcoming event truly memorable!