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We are all about personal service at Amy's Card Creations and are always happy to hear from you. However, this is a small operation and it may be in the best interest of time to see if you find the answers you're looking for below, in our Frequently Asked Questions. Contact Information follows.
How long will it take to get my order?
Normal production time is 2-3 business days for an emailed proof (for items requiring a proof). 2-3 additional business days to print/ship following proof approval. Note pads without proof approval usually ship within 5 business days. Always feel free to let us know if you need your order by a certain date. We can usually accommodate special needs. Invitations, announcements and holiday cards can all be "Rushed". For $15 we will turn around your proof in 24 business hours and ship within 1 business day of your approval. Transit time will vary due to your shipping method selection. Anything from UPS Next Day Air to UPS Ground, up to 5 business days is available.
Where are the font choices?
There is a green FONT LIST button below the product thumbnail. You may need to scroll up from where you are on the personalization form to see it.
What if I want to cancel my order?
If your emailed proof has been sent, a 20% cancellation fee will apply. Time has gone into your order at that point and a full refund will not be issued under normal circumstances. We are reasonable, if there are extreme circumstances we will consider that on a per order basis.
Do you ship outside of the United States?
Yes. BUT, we have had problems with deliveries getting through Customs in a timely manner. PLEASE, allow at least 3 EXTRA weeks for delivery, just in case. See Shipping Methods & Rates guide below to help you decide the best option for you.
I have a questions about placing my order correctly:
Each order is treated with personal attention, so if you have a special note or concern, simply place the order, utilizing the comments box during checkout to let us know. We will address your concern or special note prior to printing your order. It will be in the best interest of time to do this. If you absolutely need to talk to us before you can order, email or text messaging is the speediest form of communication. This business is run by a stay at home, working mom and our phone availability is very limited.
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Business Hours:
Monday - Friday: 9:00am to 5:00pm (Central)
Email-fastest response time:
info@acc123.com
Phone:
210-316-7508
Text Message to the phone above and you'll likely get an instant response!
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Designs, images and logos may not be reproduced by any means.
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